What is the ISO 10004 Standard?
ISO 10004:2018 is specifically tailored to establish effective processes for monitoring and measuring customer satisfaction.
The standard helps organisations establish an organisational framework to enable the planning, design, development, operation, maintenance and improvement of processes. This further allows organisations to better understand customer expectations and translate them into requirements.
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Other ISO Certifications
ISO 10002:2018
Certification of Customer Satisfaction Management - Complaints Handling
ISO 9001:2015
Certification of Quality Management Systems
ISO 45001:2018
Certification of OHS Management Systems
ISO 14001:2015
Certification of Environmental Management Systems
View All Standards
Want to know more about ISO 10004 Certification?
Certification of Customer Satisfaction Management ensures that organisations systematically monitor and measure customer feedback, leading to improved service quality and enhanced customer satisfaction while also helping organisations identify areas for improvement.
Contact your local TQCSI office today to learn how ISO 10004 certification can help your business, or email us at info@tqcsi.com.